No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. Users can then accept the remote assistance request.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT. A notification also appears when the app opens. When you start a remote session, users see a notification flag on the Company Portal app icon on their device. When finished, close the TeamViewer window. For full details of what you can do, see the TeamViewer community page (opens TeamViewer's web site). In TeamViewer, you can complete a range of actions on the device, including taking control of the device. After Intune connects to the TeamViewer service, you'll see some information about the device.From the list, select the device that you want to remotely administer > New Remote Assistance Session.In the the Microsoft Intune admin center.Enter your TeamViewer license credentials, and then Sign In.Īfter the connector is configured, you're ready to remotely administer a device. A web page opens to the TeamViewer site.Select Log in to TeamViewer to authorize.Select Connect, and accept the license agreement.Select Tenant administration > Connectors and tokens > TeamViewer Connector.Sign in to the Microsoft Intune admin center.To provide remote assistance to devices, configure the Intune TeamViewer connector using the following steps: TeamViewer is not supported on GCC High environments. Android Enterprise personally owned devices with a work profile (BYOD).Only a Global administrator or Intune administrator in the Intune admin center can onboard TeamViewer. For more information, see Unlicensed admins. You can give administrators access to Microsoft Intune without them requiring an Intune license. The administrator configuring the TeamViewer connector must have an Intune license. For more information, read Ending support for Android device administrator on GMS devices. If you currently use device administrator management, we recommend switching to another Android management option in Intune before support ends. After that date, device enrollment, technical support, bug fixes, and security fixes will be unavailable. Microsoft Intune is ending support for Android device administrator management on devices with access to Google Mobile Services (GMS) on August 30, 2024.
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